Earlier, I wrote about what a hassle it has been to try and take the glass globe off of my Home Depot Hampton Bay Sovana model fan.
A quick update: Since I could not get the glass cover off (similar to lots and lots of other Home Depot customers who also made the unfortunate decision to buy a Hampton Bay fan), I will now be forced to break the glass in order to replace the light bulb.
I tried calling Hampton Bay last week, was told by a customer service person that they don’t have the part, and the manufacturer would get in touch with me.
Today, I received an email from said Home Depot/Hampton Bay customer care representative, telling me to call a woman named Belinda. I tried calling Belinda at the number provided, and the operator answered with the name of a random company that was neither Home Depot nor Hampton Bay.
Belinda apparently does work for Home Depot (not sure in what capacity) and was able to help me a little bit by giving me the model number and explaining that the information I received last week was inaccurate.
So, I’m now paying Home Depot $27 for a replacement globe because I’ll have to crack open the glass to get this one off.
Home Depot- this is not a great way to treat your customers. 😦